Delete your account
This deletes your Duet account and everything in it, for good.
The short version
- In Duet, tap Us, then the gear, then Delete account.
- No phone with Duet nearby? Email us and we'll do it for you.
- Deleting your account doesn't cancel Premium. Cancel it in the App Store or Google Play.
In the app
Works the same on iPhone, iPad and Android.
- Open Duet and go to the Us tab.
- Tap the gear in the top corner to open Settings.
- Tap Delete account and confirm.
Your data is deleted right away and you're signed out.
By email
If you can't open the app, write to adaskososik@gmail.com with the subject "Delete my Duet account". So we can find your account, include:
- the email address of the Apple, Google or email account you sign in with, and send from that address if you can, or
- if you never backed up your account, your name in Duet, your partner's name and the date you got together.
We may ask one question to confirm the account is yours. We delete it within 30 days and write back when it's done, usually much sooner.
What gets deleted
- Your profile: name, profile photo, the date you got together and your app settings.
- Everything you wrote or drew: answers, love notes, doodles, challenge answers and their photos, and the dates you added.
- Your notification tokens and your record at RevenueCat, which manages Premium.
- Your login. On iPhone we also revoke Sign in with Apple.
We don't keep a copy. Once it's gone, it can't be brought back.
What isn't deleted
- Your partner's own content. They keep what they wrote, but your shared space closes and they can no longer see anything from you.
- Your subscription. Apple and Google bill you, not us, so we can't cancel it. Cancel it in your App Store or Google Play subscriptions, before or after deleting your account.
- Payment records held by Apple or Google, under their own privacy policies.
Delete only some data
You can change your name and photo in the Us tab, or disconnect from your partner in Settings, which closes your shared space. For anything else, email us and tell us what to delete.
More about what Duet stores is in our Privacy Policy.